Testimonials

We pride ourselves on offering the complete stress free service to all of our customers. Our work is carried out in a professional, reliable and conscientious manner. We believe that the key to our success is that we recognise the importance of working within time constraints, exceeding our customers expectations and providing a speedy, high quality service to all our customers. It is for these reasons that we are proud that a lot of our work comes from recommendations from previously satisfied customers. Please take the time to read some of the testimonials from some of our many happy customers.

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Under taking a large extension project is a somewhat nerve racking experience, especially when you have a fixed budget. Of all the builders that we received quotations from, Phoenix were the most prompt and competitive and could deliver within a timeline that suited our needs. What was reassuring was that there were no hidden costs and the building quotation was fixed price, giving us peace of mind and the ability to budget for extra fixtures and features.

Having agreed a start date we were actually pleasantly surprised to receive a call from Phoenix stating that they would be starting a week early! True to their word, the build commenced a week early at a blistering pace, brought about by the fact that Phoenix's boss is the on-site chief builder.

On the first day the foundations were in: within the first week the walls were all up: roof on in week two and the job complete, including all the plumbing, plastering and electrical fixes, by the end of week three. One week earlier than we had expected and two weeks earlier we had planned! That being achieved despite several last minute requests and alterations brought about by ourselves.

We would have absolutely no hesitation in giving Phoenix Extensions Limited the highest of recommendations and have already passed on their details to many of our closest friends.

There are not many builders that deliver on time and to budget, but Phoenix certainly do. quoteright

C G Stinchcombe

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From your very first visit when you discussed our requirements and made sensible suggestions for changes to our original plans, we had every confidence in you and we were not disappointed. The team was first class - reliable, cheerful (despite the hideous weather!) and impressively quick workers.

The project was well managed with everything and everyone seeming to effortlessly appear when needed. And we are delighted with the end result, so once again, many thanks.quoteright

Caroline Barnett

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We recently had an 8m x 2.5m single storey extension built to the rear of our property by Phoenix Extensions. I am happy to recommend this building company for the following combination of reasons:

  • Their quote was the cheapest, by far, yet was the most complete.
  • Phoenix Extensions anticipated tasks relating to the existing kitchen as well as to the new build areas (e.g. re-plastering the existing kitchen ceiling).
  • They were reliable and tidy.
  • They were flexible (adding in additional tasks identified along the way).
  • Phoenix Extensions anticipated tasks relating to the existing kitchen as well as to the new build areas (e.g. re-plastering the existing kitchen ceiling).
  • Jackie, back at base, provided an excellent administration and after-care service.
  • They took responsibility for all aspects of the build, including co-ordination of all the relevant trades as well as liaison with the independent building inspector.
  • They were good fun to have around, clearly enjoying what they do(or was it rather that they enjoyed the mugs of tea every hour).

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Mr and Mrs Wray

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Thank you so much for our fantastic extension.

We cannot believe that you managed to do it all in only 6 weeks. (Nor can the rest of the street!) You worked like Trojans and project managed the build brilliantly.......it was a totally stress free experience! (Must have been my lovely drawings which I am sure you appreciated more than the electrician).  

We had every confidence going on holiday for two weeks and leaving you to it.  It was great to come back to a nearly finished home.  

We will be recommending you to everyone.

quoterightMany thanks, The Fawcett’s

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To all at Phoenix Extensions. We just wanted to say how pleased we are with the work you carried out on our house recently. We were very impressed with your professionalism and found you all very friendly and helpful.

It was great that you regularly asked us whether we were happy with the work and took prompt action if there was anything we were concerned about.We were surprised when the extension was finished within the timescale you originally gave us (three weeks) and this was purely down to your hard work.

All the work was carried out to a high standard and we're already recommending Phoenix Extensions to family, friends and anyone else who mentions building work!
We wouldn't hesitate to use Phoenix Extensions again.
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Andrew and Gillian Slowly

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Dear Jackie and Mark

 We would just like to say a very big thank you for all your help and support during the refurbishment of our home due to the flood damage.

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From Chris & Keith Morton

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To all at Phoenix Extensions Ltd

 We just wanted to say how pleased we are with the work you carried out on our home recently.  We were very impressed with your professionalism and found you all very friendly and helpful.  It was great that you regularly asked us whether we were happy with the work.  We were surprised when the extension was finished within the timescale you originally gave us (three weeks) and this was purely down to your hard work.

 All the work was carried out to a high standard and we’re already recommending you to friends and family.

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Best wishes, Nathan & Vicky Thomas

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Dear Jackie

 Just a short letter of thanks following the completion of my extension.  I was pleased that I commission your company to build my extensions for a number of reasons.

  • Because all the staff conducted themselves professionally at all times.
  • They arrived within a few minutes of 8am every day, except for a couple of days when they had forwarned me that they would be picking up equipment or materials on route.
  • Their individual standards of workmanship were high.
  • They always showed respect for my home and garden and cleared away after each days work.
  • Mark was always good humoured whenever I asked him to deviate from the specification agreed at the outset and never made me feel like I had caused him any problems.
  • all of the work and additional work was completed ahead of schedule, 5 weeks instead of 6.
  •  I would be happy to use your company again and intend to sing your praises.  Please pass on my thanks to the field staff and my good wishes.  Thank you very much, also, Jackie for your work in HQ

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    With best wishes to you all Bill Matthews

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    From what was a bewildering choice, what an amazing find this company proved to be!

     Our new extension has been finished to the highest standard, ahead of schedule and on budget, quite simply your company made it a totally stress free experience – communication throughout was exceptional, we were kept informed exactly as to what was going on and what the next stage would be.

     A huge thank you to Mark, Jackie and hteir dedicated team for all their hard work, and needless to say we would be more than happy to recommend them

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    Regards Tony and Steph Moore

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    Dear Mark & Jackie

    Just a quick note to express our thanks to you for our extension.  We are very happy with it and the helpful ways both Mark and Darrell went about things.  We would not hesitate to recommend you to other people as the quality of the work was of a high standard.

     Good luck for the future and please call in and see us sometime.

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    Fondest wishes Sean & Mary Gosling

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    Dear Mark & Jackie

    Thank you so much for the garage and kitchen conversion, we could not have wishes for a better team.  From the day you stated to the day you finished nothing was too much trouble.  Even the neighbours commented on your commitment and punctuality.

    From the start your professionalism showed way above other builders we approached.  Your first visit was quickly followed by a quote (which was changed several times by us).  Once you started everything was planned like clockwork and every night the place was left tidy and with a working kitchen, for which we were very grateful.

    You said it would take a fortnight and you were true to your word.  It was a pleasure to have you all around and we missed you all when you left.  We would strongly recommend you to anyone who enquires.  Thanks again and we wish you every success for the future.

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    Kind regards Shirley & John Garrett

     

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    Dear Jackie and Mark

    I just wanted to thank both of you, and Darrell of course for the wonderful extension you built for me, I am thrilled to bits with it.  I am so glad I waited for you to be able to start; it was definitely worth the wait.  It was a pleasure to have you working here, you were all so much fun but never stopped working.  I could not have asked for a nicer bunch of people here.

    I cannot stop singing your praises, you were so efficient and tidy and your clearing up was unbelieveable.  All the neighbours were talking about how clean you were.

    The main reason I will happily recommend you if your wonderful after completion service, Jackie I cannot thank you enough for all your help while the building was going on and how nice it has been that you have kept in touch to make sure everything is still fine.

    I wish you both and the company all the very best for the future.

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    Best wishes Barbara Perkins

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    For us, when choosing a builder we looked for:

    • Quality of workmanship.
    • Price.
    • Reliability.
    • Timeliness.

    We really did our homework before deciding who to give the work to and we are delighted with our choice.  It is easy to waffle on but the fact are that:

    • You delivered on budget and within the very tight timescale. (Our baby was due 8 weeks after the build commenced and you completed within 6 weeks).
    • The builders were here every day, for a full day and their organisation was incredible.
    • You were flexible and innovative with the internal layout – always consulting at every stage.
    • The after build care has also been great - any little snags have been seen to quickly.

    You met all our expectations and often exceeded then. 

    Would we recommend you? “Yes”.

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    Regards Kate and Mark Hart

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    ‘Under taking a large extension project is a somewhat nerve racking experience, especially when you have a fixed budget.  Of all the builders that we received quotations from, Phoenix were the most prompt and competitive and could deliver within a timeline that suited our needs.  What was reassuring was that there were no hidden costs and the building quotation was fixed price, giving us peace of mind and the ability to budget for extra fixtures and features.

     Having agreed a start date we were actually pleasantly surprised to receive a call from Phoenix stating that they would be starting a week early!  True to their word, the build commenced a week early at a blistering pace, brought about by the fact that Phoenix’s boss is the on-site chief builder. 

    On the first day the foundations were in: within the first week the walls were all up: roof on in week two and the job complete, including all the plumbing, plastering and electrical fixes, by the end of week three.  One week earlier than we had expected and two weeks earlier we had planned!  That being achieved despite several last minute requests and alterations brought about by ourselves.

    We would have absolutely no hesitation in giving Phoenix Extensions Limited the highest of recommendations and have already passed on their details to many of our closest friends.

    There are not many builders that deliver on time and to budget, but Phoenix certainly do.’ 

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    C G Stinchcombe

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    Whilst waiting for the “builders” to arrive part of you questions as to whether you have made the right decision.   You know you have a job to be done and you know that you will pay to have that job done.  Nevertheless have you made the right decision?  You speak to several builders get several quotes and ask several questions.  Eventually you make a decision and accept that one estimate.

    From our first meeting you helped us to make the right decision.  You listened to what we wanted and you explained how you would carry out our wishes.  When we pointed out possible problems you explained how you would get around them.

    When you told us that you could complete our extension in three weeks, we will admit that we were more than a little sceptical.  The team arrived on Monday the 24th September and completed on Wednesday the 10th October.  Having the “builders” in is a stressful time but you took the stress out of everything.  Your staff were very respectful and very professional and produced the goods on time and to a very high standard.  If anybody were to ask if we could recommend a reliable builder you would get our vote.

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    Peter & Viv Offin

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    Our original plan was just to convert the garage into a craft room, Phoenix gave us the most comprehensive quote and were very competitive. Phoenix gave us a start date, however they were actually able to start slightly early.

    Mark made some extremely useful suggestions for changes to our original plans, the work was completed quickly and expertly, ensuring that everything was left tidy at the end of the day.

    There were numerous changes to the original plan this included a new patio and garden walls, Phoenix were happy to incorporate this into their schedule.

    The team were polite and conscientious and were a pleasure to have around, we would definitely recommend Phoenix extensions and wouldn’t hesitate to use them again.

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    Adrian

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